Before I met, Susan, she spent all her time fixing data errors, chasing other people for budget numbers, and updating reports.
She was frustrated and burnt out. She didn’t have time to think.
She was so used to the process she didn’t see it working any other way.
We sat down with her and gave her space to think.
We walked through her reporting process and helped her find quick wins.
We trained her team on new ways of working and they now have time for strategic projects.
Whether it’s a peer review or outside view, make time to review what you’re doing and how you’re doing it.
#ContinuousImprovement.
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